Page Comparison

Syntax

createCustomerRequest(serviceDeskId, requestTypeId, summary, [description [,requestFieldValues [,requestParticipants [,raiseOnBehalfOf [,channel]]]]])

Package

Alias

Pkg Usage

serviceDeskId

String

Yes

The service desk id.

requestTypeId

String

Yes

The request type id.

summary

String

Yes

The summary of the new request.

description

String

YesNo

The description of the new request.

requestFieldValues

No

Mappings for the custom fields of the issue that will be created. If you provide a new summary/description here, it will overwrite the parameters already provided.

requestParticipants

String[]

No

Users account ids for the user that will participate on the newly created request. Is not available to Users who have the customer permission only or if the feature is turned off for customers.

raiseOnBehalfOf

String

No

Create the request in the name of another user (user account id should be used). Is not available to Users who have the customer permission only.

channel

String

No

Shows extra information for the request channel.