Page Comparison

Configure email notifications

1. If

1. using Jira Cloud, click

1. Settings (⚙️ ) in the top

1. right corner. Under CONNECTOR FOR SALESFORCE, click Connections.
   If you are using Jira Server,

1. click Settings > Add-ons, and then in the sidebar, go to Salesforce

1. > Connections.

2. Choose the connection

1. to configure, then under Operations, click Configure

1. .

2. Scroll down to Salesforce Notification Settings and

1. toggle

1. Simple Email Notification to

1. enable the feature

1. .

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2. Select a Sender Type.
   

1. The email address used as the email's From and Reply-To addresses can be one of the following:

   • Current User: The email address of the user running the flow

1. • . For example, the Salesforce user who has authorized the Salesforce Connection in Jira.

   • Default Workflow User: The email address of the default workflow user of the Salesforce organization.

   • Organization-Wide Email Address: A specific organization-wide email address that needs to be specified in Connection Configuration.

1. If the Sender Type is set to Org-Wide Email

1. Address, enter the address of the organization-wide email

1. . Otherwise, this field is not required.

2. Scroll to the bottom of the page and click Apply Changes to save your settings.

For more information on configuring Organization-Wide Email Addresses, consult the Salesforce documentation.

Email Format

An email

is sent out to Case owners

.

Image Added

• The email has a fixed format.

• The email subject

• is similar to Jira emails that are sent out for comments and issue update notifications.

Conditions and Limitations

For the notification emails to be sent out, the following must be true:

• The connection to Salesforce is properly authorized

• .

• Case objects are supported.

• The

• Notify by Simple Email

• flag is enabled for the connection.

• A valid sender is configured.

For a comment creation or update to trigger the notification email:

• The issue the comment belongs to must be associated

• with at least one Case object in Salesforce.

• The association is not view only (

• for example, it is a synchronized association).

• The body of the comment (created or updated body) satisfies existing Jira Comment Privacy filters (Show All, Viewable by All Users).

• Currently, this configuration is only visible

• on the Salesforce package configuration page.

• The body of the comment satisfies existing Jira Comment Tag filters.

• Currently, this configuration is only visible

• on the Salesforce package configuration page.

Known limitations

• The email body is in plain text. HTML is currently unsupported. This is a known limitation of the Salesforce simpleEmail API.