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This page article shows the troubleshooting guidelines to get more information from customershow to narrow down when the SLA panel is not showing.

Issue:

  • After configuring the SLA, the SLA panel is not showing in the Jira Issue.

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Steps:

  1. Recalculate the SLA Configuration to ensure the SLA configuration is synced correctly according to the SLA definitions.

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2. Go to the “Where is my SLA“ option to know what has caused the SLA panel does not appear.

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3. Check for user permission.

  • Check the for user permission in the Time to SLA apps permissions and see under the SLA Panel.

  • Grant access to the user accordingly.

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