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Info

Chat meta data is stored in Jira issue properties instead of any custom fields.

In the new Jira issue view, you may see Chat meta data in the UI. You may as well use the Jira API to access the value by

https://{YOUR_CLOUD_NAME}.atlassian.net/rest/api/3/issue/{ISSUE_ID}/properties/com.spartez.supportchat.chat.metadata

If you are still using the old issue view or would like to use JQL feature with those values, you will need to do some scripting to fetch the value from Jira issue properties to the custom fields you have in Jira. You may use tools like ScriptRunner to achieve such a purpose.