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\uD83E\uDD14 Problem

It is possible that duplicates of Jira issues may be printed while using Agile Cards. The main reason for this situation may be related to the printer settings (outside the Agile Cards app).

\uD83C\uDF31 Solution

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Problem

There are duplicate printouts in the Agile Cards app.

In these instances, the issue is often related to system printer settings that are not defined in Agile Cards.

Solution

Check if duplicates are visible during the print preview or after saving as PDF. If duplicates are not visible on in the print preview or included in the PDF file, then the issue is not associated with the Agile Cards app.

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For example, a similar problem This issue may occur when the "Enable bidirectional support" option is enabled in the printer:.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-resolve-any-printer-printing-everything/a3c05092-35ef-4d7c-9bbd-8208d0339ab7

To investigate this issue (based on Google Chrome):

  1. Open the Chrome menu (3 dots in top-right corner) > More Tools > Developer Tools:

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  1. Open the “Network“ Network tab, enable the “Preserve log“ Preserve log option, and enable recording. The enable recording (you should see a red icon button is displayed below (#3), the circle with a square in a circle inside, located in the top-left corner).

    Open the Network tab, turn on the Preserve Log and click record.Image Modified

    Choose

  2. the “Print Cards“ option in Agile In Agile Cards, click Print Cards:

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  1. You should see that each Each issue is sent one by one (only once) individually in a separate request. For In the example below, I have there are 21 issues to print , so I can see and there are 21 requests:

    Screenshot that displays individual print requests.Image Modified

    After

  2. that, there is a request that gets all of these issues at onceAfterwards, all requests are processed:

    Processing requests.Image Modified

    A second screenshot that displays requests being processed.Image Modified

    And

  3. then there is Next, a PUT request where it should look the samedisplays:

    A PUT requestImage Modified

    A second screenshot of a PUT request.Image Modified

  4. You can check if If there are no duplicates in requests for some reason. If not, then the printing issue will is not be associated with our appAgile Cards.