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Issue
Even after we press accepting the accept button, if the page reloads and displays the notice once again. We are unable to do anything on the Jira site due to this, as it is blocking everything . It works for all users except for one user, follow the steps below.
Solution
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First, ensure that you're using the latest application version. If not,
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update the app to the latest version and then
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recheck.
If
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the problem persists after updating
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,
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attempt to reset the acknowledgment by
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navigating to Profile > Acknowledged notifications
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.
If it is still occurring, please check the database with the below queries.
Run the below query to get the notification id of the banner
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If the issue persists, perform the following database checks:
a. Execute the query below to retrieve the notification ID of the banner:Code Block SELECT "ID","TITLE" FROM "A0_63D3CD_NOTIFICATION"
b. After
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obtaining the ID details
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, run the
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subsequent query, ensuring to substitute
<actual_username>with the affected user's username:Code Block SELECT "ID" FROM public."AO_63d3CD_NOTIFICATION_USER"
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WHERE "USER" = '<actual_username>'
If
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two IDs
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are returned, there is an issue with the IDs
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, which should be singular. In this case, delete the two IDs and verify by browsing the page
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again. This should resolve the issue.
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If the problem persists, escalate by raising a support ticket
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and
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providing the following logs
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:
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Share the support zip logs by reproducing the issue
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Please share the browser console logs How to capture Javascript console logs.
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, following the instructions on https://appfire.atlassian.net/wiki/spaces/SUPPORT/pages/80883004.
Share the browser console logs, as outlined in https://appfire.atlassian.net/wiki/spaces/SUPPORT/pages/89142159.
Include the complete announcement configuration details for filtering options and scheduling options tabs.