Problem statement
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Problem statement
The CLI client is showing a remote error while accessing the cloud instance, as part of the platform changes related to GDPR.
Error message
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Remote error: User is not authorized to perform the request. Response code: 401.
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Remote error: Unknown error occurred on the server. Response code: 501. |
Environment
| Application | Confluence, JIRAJira | ||
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| Version | Cloud | App version | 8.4.0 |
Cause
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The recent GDPR guidelines issued by Atlassian, there is a change in error is caused due to the recent changes in the authentication parameters for the Cloud . The platform changes relate to removal or changes to REST APIs that are critical for CLI operationsinstance, as recommended by the GDPR guidelines. |
Problem determination
- For some Confluence Cloud API removals, you may see the following if you do not have an updated CLI client:
- Remote error: Action disallowed. Response code: 403.
- Remote error: Unknown error occurred on the server. Response code: 501.
- If you are NOT using the email address and API token for your user credentials for accessing Cloud sites (see Authentication), you will likely receive: Remote error: User is not authorized to perform the request. Response code: 401.
- Even when using an API token, we have cases of 401 errors caused by older API tokens. Revoke the existing token and generate a new token. Then execute the CLI command.
Solution
CLI users must upgrade their CLI client to the latest version available as to rollout GDPR platform changes rollout, to access Cloud platforms. The Username and Password parameters accept only user email address and token respectively. To
To generate the token:
Click on your profile avatar on the bottom left corner.
Click on Navigate to Profile -- > Manage your account -- > Security.
Under API token, click on click Create and manage API tokens (If you see a blank screen, refresh the page Or open this in another browser).
Then click Click Create an API token. A token is created that needs to be copied and kept securely.
Perform the following to avoid the error:
Download CLI client 8.5.0 from the latest version of CLI distribution (Client) from this location.
Enter the following:
Username - User email address
Password - Token
Example for the Linux environment:
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java -jar /opt/atlassian/cli/atlassian-cli-8.5.0/lib/jira-cli-8.5.0.jar --server https://your-site.atlassian.net --user "john@example.com" --token rg97a5s4agsjsd732 "$@" |
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Example for the Windows environment:
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java -jar D:\CLI\atlassian-cli-8.5.0-distribution\atlassian-cli-8.5.0\lib\jira-cli-8.5.0.jar --server https://your-site.atlassian.net --user "john@example.com" --password "jLBdxOCRPvsiOdu0XiBcA088" %* |
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