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Time to SLA offers an SLA Panel to make it easy to track your SLAs. On issue view screens, the SLA Panel presents SLA information and visualizes SLA status using colors and icons.
The Anatomy of an SLA Panel
The SLA Panel displays consolidates all SLA metrics in one place with into a customizable design. To better understand it, let’s zoom in on its most crucial parts and visualize how it changes according to your single customizable interface. Featuring a live countdown, it provides a comprehensive view of essential metrics. To gain a deeper understanding, let's delve into its key components and observe how it dynamically adapts to your specific issues and workflow:
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This is the name of the SLA.
Click this to view more details about this SLA.
When you hover here, you can see the SLA Goal and the Calendar Name.
⏳ SLA Start Date > ⌛ SLA Target Date
The SLA status in blue means your SLA is progressing.
Elapsed (the time that has passed since the SLA started)
Remaining (the time you have to meet the SLA goal)SLA End Date
The SLA status in greenmeans your SLA has been successfully met.
The SLA status in redmeans your SLA is overdue/breached/violated.
If you miss your SLA deadline, this will show you the overdue duration.
The progress bar shows how far your SLA has progressed. It will continue to count after your SLA is overdue.
Tip:
Would you like to see the Target Date on a custom field as well? Well, you can! Learn how here.
If your issue meets the conditions for an SLA, the SLA Panel will appear on the issue view screens. Check out an example below:
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🚀 Next Steps
On this page, we learned how to read the SLA Panel. Next, we’ll find out more about the different colors and icons.
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