Versions Compared

Old Version 18

changes.mady.by.user Derya Özdemir

Saved on

compared with

New Version Current

changes.mady.by.user Derya Özdemir

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Panel
panelIconIdatlassian-info
panelIcon:info:
panelIconText:info:
bgColor#F4F5F7

This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.

WhatsApp is the most widely used direct messaging app ever, and more and more companies, both offline and online, are realizing the need to integrate this channel into their businesses.

...

Chat for JSM is now fully integrated with WhatsApp to streamline your service desk.

...

By connecting the two, you can receive WhatsApp messages and reply

...

directly from your Jira dashboard in real time.

See the integration in action:

WA Integration Video 2.mp4

To

...

get started:

1. Open your project, and click Project Settings > Chat Settings > WhatsApp Integration.

...

Step 1: Set up WhatsApp Business on Meta's side

Step 2: Set up the integration with Chat for Jira Service Management

...

  1. You have set up an open portal to allow anyone to access your portal. 

  2. You're aware of the 24-hour rule according to WhatsApp Business Policy.

🚀 Next Steps

First, you’ll need to set up the WhatsApp Business Platform:

Panel
panelIconId1f4d7
panelIcon:green_book:
panelIconText📗
bgColor#F4F5F7

Set up WhatsApp Business Platform

...

panelIconId1f578
panelIcon:spider_web:
panelIconText🕸️
bgColor#F4F5F7

...

Questions?

Enjoy the integration, and feel free to share your feedback with us! For more information, refer to the product documentation.

Aura inline button
summaryChat for JSM-WhatsApp FAQ
paramsJTdCJTIybGFiZWwlMjIlM0ElMjJDaGF0JTIwZm9yJTIwSlNNLVdoYXRzQXBwJTIwRkFRJTIyJTJDJTIyc2l6ZSUyMiUzQSUyMnNtYWxsJTIyJTJDJTIyc2hhcGUlMjIlM0ElMjJjaXJjdWxhciUyMiUyQyUyMnN0YXRlcyUyMiUzQSU3QiUyMmlkbGUlMjIlM0ElN0IlMjJjb2xvcnMlMjIlM0ElN0IlMjJiYWNrZ3JvdW5kJTIyJTNBJTdCJTIybGlnaHQlMjIlM0ElMjIlMjNmOTc0NjIlMjIlN0QlMkMlMjJsYWJlbCUyMiUzQSUyMiUyM2ZmZmZmZiUyMiUyQyUyMm91dGxpbmUlMjIlM0ElN0IlMjJsaWdodCUyMiUzQSUyMiUyM2Y5NzQ2MiUyMiU3RCU3RCUyQyUyMnNoYWRvdyUyMiUzQSUyMmUyMDAlMjIlN0QlMkMlMjJob3ZlciUyMiUzQSU3QiUyMmNvbG9ycyUyMiUzQSU3QiUyMmJhY2tncm91bmQlMjIlM0ElMjIlMjNmZmZmZmYlMjIlMkMlMjJvdXRsaW5lJTIyJTNBJTIyJTIzMjY4NGZmJTIyJTJDJTIybGFiZWwlMjIlM0ElMjIlMjMyNjg0ZmYlMjIlN0QlN0QlN0QlMkMlMjJsaW5rJTIyJTNBJTdCJTIydHlwZSUyMiUzQSUyMmxpbmslMjIlMkMlMjJ2YWx1ZSUyMiUzQSUyMmh0dHBzJTNBJTJGJTJGYXBwZmlyZS5hdGxhc3NpYW4ubmV0JTJGd2lraSUyRnNwYWNlcyUyRkNIQVQlMkZwYWdlcyUyRjE0MjczNzQxMjAlMkZGQVElMkJUcm91Ymxlc2hvb3RpbmclMkJXaGF0c0FwcCUyQmludGVncmF0aW9uJTIyJTdEJTJDJTIyaWNvbiUyMiUzQSU3QiUyMnBvc2l0aW9uJTIyJTNBJTIybGVmdCUyMiUyQyUyMmljb24lMjIlM0ElMjJhcnJvdy1yaWdodCUyMiU3RCU3RA==

Aura inline button
summaryMeta documentation
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