| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
This page is about Chat for JSM Cloud. Using Server or Data Center? Click here. |
Key Features | Server/Data Center | Cloud | Notes |
|---|---|---|---|
Live Chat on Jira Customer Portal |
|
| |
Live Chat on |
External Website |
|
| |
Chat Dashboard |
|
| |
Auto-created Jira Issue based on Chat conversation |
|
| |
Chat |
Information in Jira Issue |
|
| |
Agents Online/Offline Schedule |
|
| |
Desktop |
Notifications for Agents |
|
|
Sound Notifications for Agents |
|
| |
Widget Notifications for Customers |
|
| |
Chat Widget | |||
|---|---|---|---|
Chat Widget on Main Customer Portal Page |
|
| |
No-code Chat Widget customization for Jira Portal |
|
| |
Translating and Customizing Chat Messages |
|
| |
Pre-Chat Form |
|
| *On DC, it’s called “Initial form” |
Privacy Statement on Chat Widget |
|
| |
Anonymous access |
|
| |
Registration to Chat Widget |
|
| |
Auto Login |
|
| |
Chat Widget on Login Page |
|
| *On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations. |
Widget Visibility Schedule |
|
| |
Welcome and Greeting messages |
|
| |
Welcome Ribbon |
|
| |
Disabling Adding Messages to Resolved Issues |
|
| |
Hiding Resolved Issues in Chat Widget History |
|
| |
Integrations | |||
Knowledge Base Integration |
|
| |
Canned Responses Pro |
|
| |
WhatsApp Business Integration |
|
| |
Slack Integration | |||
|
| * |
Microsoft Teams Integration |
|
| |
Salesforce |
|
| |
IBM Watson Assistant |
|
|