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Using the Salesforce Object ID
Using the Salesforce Object Subject/Name
Using the Salesforce Object Number
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The Salesforce object ID is required to link a Jira issue to the object. This ID number is not shown in the normal Salesforce page view for objects and is typically used on the backend to uniquely identify all sorts of objects.
Steps
Go to the Salesforce object you want to link to in Salesforce.
Look at the URL in your browser. The mix of numbers and letters after your Salesforce server URL is the object's ID number.
In the example below, the Salesforce Case with the Case Number
00001026
has an object ID of5002v00002N4SmWAAV
.
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Linking the Jira Issue
Go to the issue that you wish to link to an object in Salesforce.
Go to More > Manage Application Links.
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The next screen will display the details of the Salesforce object that this issue type and the project it belongs to has a mapping configured for.
In this example, it is Salesforce Case.
Enter the Salesforce object ID obtained in the previous section in the Remote ID field.
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Click + Add Case.
The screen will refresh with the ID added in the Remote ID column.
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Go back to the Jira issue.
You should now see the Salesforce object custom field being populated with the details of the object.
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Pushing or pulling changes to and from Salesforce
For information on how to pull and push changes from and to Salesforce, please see: