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titleWith SLA Detail Report, you can display:

  • Issue

  • SLA Name

  • SLA Indicator

  • SLA Status

  • Issue Type

  • Summary

  • Priority

  • Reporter

  • Assignee

  • Status

  • Start Time

  • Deadline

  • End Time

  • Working Duration

  • Remaining Duration

  • Paused Duration

To create an SLA Detail Report:

  1. Go to SLA Reports.

  2. Click Report Type and select SLA Detail Report.

  3. Select Filter Type to limit the scope of your issues by utilizing either Project, JQL, or Issue Filters.

  4. Select the SLAs you want to generate the report for. Keep in mind that the menu displays all of your SLAs, both enabled and disabled. Leave it blank to include them all.

  5. Customize the report to your needs by clicking ➕ More to add filters.

  6. Use the SLA Columns and Issue Columns dropdowns to add or remove columns from your report.

  7. Click Generate to create your SLA Detail Report.

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Once you’ve created a detail report, it shows the elapsed duration in the working duration column, the remaining duration in the remaining duration column, and the overdue duration in the breach duration column.

🤔 What are the other SLA report options?

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Generate an SLA Summary Report

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