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Button handy

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color	#0052CC
name	Cloud
link	https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651893/The+SLA+Panel+Colors+Icons
width	84

Button handy

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color	#EBECF0
name	On-Prem
link	https://appfire.atlassian.net/wiki/spaces/TTS/pages/46465136/The+SLA+Panel+Colors+Icons
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Panel

This page is about Time to SLA for Jira Cloud. Using Jira On-Prem? Click the On-Prem button above.

The SLA Panel will continuously change as your SLA progresses. Discover more about what the different colors and icons mean below.

Color & Icon	What does it mean?
Image Modified	The SLA is in PROGRESS, which means it’s in the safe zone.
Image Modified	The SLA is in PROGRESS, but in the critical zone, which means the deadline is approaching. You can change when the SLA will be in the critical zone from SLA configurations.
Image Modified	The SLA has been COMPLETED succesfully.
Image Modified	The SLA is EXCEEDED/BREACHED/VIOLATED.
Image Modified	The SLA has NO TARGET. There could be three reasons: No Target is chosen as the goal. Negotiation Date is chosen as the goal, but it hasn't been set on the issue yet JQL works, but the start condition hasn't been met yet. SLA will start counting when the condition is met.
Image Modified	The SLA’s calendar is out of working hours.

If there are multiple SLAs within an issue, you will see a distinct panel for each SLA.

🚀 Next Steps

We learned the ins and outs of the SLA Panel. But can you customize it? You sure can! Let’s learn how.

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