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  1. This survey is not yet active. You can activate it in the list of surveys for the project.

  2. The survey recipient is set to Assignee but the ticket is unassigned.

  3. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 
  4. The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.

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ScheduledScheduledScheduledScheduledScheduledScheduled

Feature

Server/DC

Cloud

Note

Permissions to view survey reports, feedback and rating

(tick)(tick)
1 Click Survey(tick)(minus)


Surveys recipients: Single user, User group, Multi User Picker CF, Custom(tick)(tick)*In Jira cloud assignee, reporter, custom user, custom group are available
Survey Email can include weblink or rating form(tick)(tick)
Work with rating or 'yes/no' option(tick)(tick)
Rating Elements: numbers or stars(tick)(minus)


Custom Rates count (0-10)(tick)(minus)


Ask users for a comment(tick)(tick)
Thank you message(tick)(tick)
URL for expired surveys(tick)(minus)

ScheduledIn Jira cloud, you can set up a re-direct URL for answered surveys

Different types of questions, option 'Required question'(tick)(tick)
Preview(tick)(minus)


Test survey(tick)(minus)


Trigger Point (status change, JQL match, manually)(tick)(tick)
Trigger a SIL script(tick)(minus)

Scheduled


Frequency sent survey(tick)(tick)

Branding your surveys (email, form, background)

(tick)(minus)(tick)*HTML is supported in the survey formEmail & Form
Custom Table Report(tick)(tick)

Survey Dashboard

(tick)(minus)

Survey information in the ticket

(tick)(tick)
Export Survey results (CSV, PDF, XLSX)(tick)(tick)*in Cloud - only CSV
Select color of stars(minus)(tick)
Set up custom SMTP Server(tick)(tick)
Jira Service Management support(tick)(tick)
Multiple active surveys per project(minus)(tick)

I have an issue with export Survey Feedback Report.

You are able to export Survey Feedback Report to CSV format. The view of the exported file depends on the regional settings of your computer. Examples:

Region SettingsExcel view
  • Grouping separator - space,
  • Decimal separator - comma


  • Grouping separator - comma,
  • Decimal separator - dot


Find how to check your settings on Mac and Windows.

See how to split text into different columns below.

Expand
titleSplit text

  1. In Excel, go to File → Import → select CSV file and browse to the location that contains the exported Survey Feedback file.

  2. On the 1st step of Text Import Wizard dialog, select Delimited and File origin - Unicode (UTF-8)
    Image Modified

  3. On the 2nd step, select the necessary Delimiter and Text qualifier and click Finish.
    Image Modified

I have another question, where do I get help?

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