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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here. |
Key Features | Server/Data Center | Cloud | Notes |
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Chat Dashboard
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Live Chat on Jira Customer Portal | |||
Live Chat on External Website | |||
Chat |
Dashboard |
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Auto-created Jira Issue based on Chat conversation |
Knowledge Base Integration
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Chat Information in Jira Issue |
Auto-Offline Agents Mode
Agents Online/Offline Schedule |
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Desktop Notifications for Agents | |||
Sound Notifications for Agents | |||
Widget Notifications for Customers | |||
Chat Widget | |||
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Chat Widget on Main Customer Portal Page | |||
No-code Chat Widget customization for Jira Portal | |||
Translating and Customizing Chat Messages | |||
Pre-Chat Form | *On DC, it’s called “Initial form” | ||
Privacy Statement on Chat Widget | |||
Anonymous access | |||
Registration to Chat Widget | |||
Auto Login | |||
Chat Widget on Login Page |
| *On Cloud, the Chat Widget can only be placed on project-specific portals due to Jira’s limitations. |
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Widget Visibility Schedule |
Optional Privacy Statement on Chat Widget
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Welcome and Greeting messages |
Adding Brand Color to Chat Widget
Welcome Ribbon |
Custom URL Links
Disabling Adding Messages to Resolved Issues |
Hiding Resolved Issues in Chat Widget History |
Pre-Chat Form
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controlled by customers |
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Integrations | |||
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Knowledge Base Integration |
Chat Notifications
Canned Responses Pro |
WhatsApp Business Integration |
Slack Integration |
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Microsoft Teams Integration | |||
Salesforce |
IBM Watson Assistant |