This page provides information regarding the supported fields for mapping.
Jira
Supported Fields
All supported fields will be available in the Jira Field pull-down menu in the Configure Mapping screen.
All common Salesforce objects are supported, such as:
Case
Account
Contact
Opportunity
Lead
Task
User
...and more. In fact, the Salesforce & Jira Server Connector supports almost all standard field and custom field types, except for the ones that are listed below.
Unsupported Fields
The following fields and custom fields are NOT supported:
Cascading Select List
Custom fields that are bundled with other add-ons are unsupported, including add-ons that are developed by Atlassian.
Salesforce
Similar to Jira, the Connector supports all standard field types and most custom field types. No third-party custom fields are supported.
All supported fields will be available in the Remote Field pull-down menu in the Configure Mapping screen.
...
Suggestions for Field Mapping pairing based on field types
These suggestions are for bi-directional synchronization.
If using only single direction synchronization, you can map with any field type such as "Text".
Jira Field | Salesforce Field | Note |
|---|---|---|
Component/s (Standard field - Select List (multiple choices)) | Picklist (Multi-Select) | Will work if using a single Picklist but will cause an error if you choose more than one option in Jira |
Affects Version/s (Standard field - Select List (multiple choices)) | Picklist (Multi-Select) | Will work if using a single Picklist but will cause an error if you choose more than one option in Jira |
Fix Version/s (Standard field - Select List (multiple choices)) | Picklist (Multi-Select) | Will work if using a single Picklist but will cause an error if you choose more than one option in Jira |
Select List (single choice) | Single Picklist | |
Select List (multiple choices) | Picklist (Multi-Select) | |
Date Picker | Date | |
Date Time Picker | Date/Time | |
URL Field | URL | |
Text | Text | Includes a multi-line text field |
Remote Object Link | Lookup Relationship | This is a connector custom field. It should be mapped with an Object Id in the Remote Field pull-down menu |