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Info

This page is intended for users that already use customers using User Group Picker PRO and Power Custom Fields Premium at the same time simultaneously.

If you are a first-time user of Power Custom Fields Premium user, feel free to skip this page.

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Fields defined by UGP PRO will continue to work the same as fields those defined in Power Custom Fields Premium. No changes are expected or intended.

If you already have User Group Picker PRO and are installing Power Custom Fields Premium, consider the following precautionary measures:

  1. If you have You are entitled to a PCF license with a valid UGP UGB PRO license, you are entitled to a PCF Premium license. .

    1. Contact us, and we'll help migrate your license from

    UGP Pro

    1. PRO to PCF

    Premium

    1. .

  2. All custom fields defined by PCF PRO will be migrated automatically along with their configuration. This

    1. Note that this step cannot be reversed easily.

    It requires you to

      1. You must contact support and reverse it

    manually

      1. by running

    certain

      1. specific SQL scripts on your database.

    However, this

      2. This process is not recommended.

  3. Migrating your PRO license is the correct processrecommended, as new improvements and maintenance will only be implemented into PCF Premium.

  4. Both UGP PRO and PCF Premium will continue to function in parallel, however . However we strongly recommend that you uninstall UGP PRO at your earliest convenience because the migration task happens only once. 

  5. Do NOT create more custom fields via UGP PRO. All of the PCF Pro functionality exists in PCF Premium.

  6. After installing PCF Premium and uninstalling PCF PRO we uninstalling UGB PRO, we strongly recommend restarting Jira and performing a Jira re-index.

Troubleshooting

We have worked hard so that PCF Premium and PCF UGB PRO work in parallel, allowing you to easily switch editions easily. However, if you encounter problems during your migration, here's a list of known issues.

Symptom

How to solve

Explanation

You have have both Power Custom Fields Premium and User Group Picker PRO and cannot update the configuration of the existing fields. 

When you click the referring link, a 404 error appears.

  1. Uninstall the old UGP PRO plugin.

  2. Perform a disable/enable cycle in PCF Premium.


We recommend the disable-enable cycle on PCF Premiumto Premium to be sure the new add-on is in effect. Another option for you is to restart Jira after you uninstall PCF UGB PRO.

All fields from UGP PRO are migrated and this might cause certain conflicts between the two versions.

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