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This page is about Chat for JSM Cloud. Using Server or Data Center? Click the Server button abovehere. |
Chat for Jira Service Management allows you to set up integration between Jira and your WhatsApp Business Platform. Your customers can reach out to you via WhatsApp messages, and your Support Team will be able to handle such tickets directly in Jira Service Management.
To be able to communicate with customers using WhatsApp messages, you should understand how the WhatsApp Business Platform works.
What is WhatsApp 24-hour rule?
Let’s talk about WhatsApp Conversation Types first. Currently, the WhatsApp Business Platform supports sending two types of messages:
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According to the WhatsApp Business Policy, if a person initiates a chat with you, you can continue that conversation for up to 24 hours after the last message sent to you by that person. Outside of the 24-hour window, you can only send messages via approved Message Templates via WhatsApp Business Platform.
How
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it works
Businesses and users can exchange any number of messages within a 24-hour conversation session.
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Feel free to reach out to us if you have any questions or need further information.
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