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| On-Prem | | link | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43876910/Set+When+the+SLA+Pauses |
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| link | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/34932098/Set+When+the+SLA+Pauses |
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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above. |
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Go to SLAs, and click Add New SLA Definition.
Scroll to the Pause section, and click the Add one now button.
Select Status is any of selected status(es)..., and click the drop-down menu to see all possible field values.
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Image AddedClick the status that the SLA requires in order to pause.
Click Confirm, and the selected condition(s) will now appear in the box.
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Pause the SLA when the field value satisfies a condition
Go to SLAs, and click Add New SLA Definition.
Scroll to the Pause section, and click the Add one now button.
Select Field value satisfies a condition..., and click the drop-down menu to see all possible field values.
Click the status that the SLA requires in order to pause.
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Image AddedClick Confirm, and the selected condition will now appear in the box.
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🔁 Recap
We just learned how you can pause an SLA, which concludes the Creating SLA Conditions chapter. Let’s do a quick recap of some of the most important points:
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