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HTML is supported in the survey form so you can get creative there. And we're considering to add more features. Let us know at products@cprimeproducts@anovaapps.com if you have an idea or request.

Can I see survey information on the ticket without having to click on the glance (panel)?

Yep. According to Atlassian there are two options for the panel glance in the ticket glance display when you open a ticket:

1. New display hides the panelglance, and you need to click on it to see the results.
2. Old display makes the panel glance visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.

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1. This survey is not yet active. You can activate it in the list of surveys for the project.

2. The survey recipient is set to Assignee but the ticket is unassigned.User to whom the survey should be sent opted to not share their email. Due to privacy considerations we cannot and will not send emails to people without their consent. But usually this is not an issue as Jira Admin makes the proper configurations. Check if your email settings are set as Visible to anyone
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   Note
   There is no possibility to send Surveys to external customers for now (External customers - users who only have access to your JSD portal, but not to your Jira). Currently we're looking for workarounds to not compromise the security.

3. You don't provide necessary permissions to share the email on the agents or customers.
4. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 
5. The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.
   
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Can I expect that the Cloud version has the same functionality as the Server version?

We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.

Feature	Server/DC	Cloud	Note
Permissions to view survey reports, feedback and rating
1 Click Survey
Surveys recipients: Single user, User group, Multi User Picker CF, Custom		*	In Jira cloud assignee, reporter, custom user, custom group are available
Survey Email can include weblink or rating form
Work with rating or 'yes/no' option
Rating Elements: numbers or stars
Custom Rates count (0-10)
Ask users for a comment
Thank you message
URL for expired surveys			In Jira cloud, you can set up a re-direct URL for answered surveys
Different types of questions, option 'Required question'
Preview
Test survey
Trigger Point (status change, JQL match, manually)
Trigger a SIL script
Frequency sent survey
Branding your surveys (email, form, background)		*	HTML is supported in the survey Email & Form
Custom Table Report
Survey Dashboard
Survey information in the ticket
Export Survey results (CSV, PDF, XLSX)		*	in Cloud - only CSV
Select color of stars
Set up custom SMTP Server
Jira Service Management support
Multiple active surveys per project

I have an issue with export Survey Feedback Report.

You are able to export Survey Feedback Report to CSV format. The view of the exported file depends on the regional settings of your computer. Examples:

Find how to check your settings on Mac and Windows.

See how to split text into different columns below.

I have another question, where do I get help?

Yes, let's talk! We'd be happy to help. You can always reach us at products@cprimeproducts@anovaapps.com, and we'll get you covered.