Versions Compared

Old Version 11

changes.mady.by.user Gorka Puente

Saved on

compared with

New Version Current

changes.mady.by.user Gorka Puente

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.
Table of Contents
typeflat
separatorpipe
Excerpt
hiddentrue
Image RemovedImage Added

CREATED VS RESOLVED REQUESTS

Display the number of requests created and resolved from a specific queue of your service desk, over a period of time

...

  • The datasource, where Current indicates the Jira Service Management instance where the app is installed.

  • Data based on either

    • The

    projects and the queues where the requests are

    • JQL (Jira Query Language) query or filter to filter the list of issues (see the JQL documentation). For example, to list all the issues of the project Teams in Space use the clause project = "TIS”. Remember that the gadget returns dynamically the query results, which are not fixed and could change over time.

    • Or the projects and queues where the data comes from, remember that SLAs can be found in Service Desk projects.

  • The period of time you want to display statistics of the requests.

  • Finally, indicate if you want to use the current settings for all the compatible gadgets in the dashboard. This option eases the pain of configuring one by one the rest of the gadgets with the same default configuration

...

Expand
titleJira Service Management
Filter by label (Content by label)
showLabelsfalse
maxCheckboxfalse
showSpacefalse
reversefalse
cqllabel = "jira_service_management" and space = currentSpace ( )

We are working on our growing catalog of Dashboard Gadgets: KPIs and Metrics and Dashboard Integrations: Supported Products, but contact us you want us to expedite a specific one, visit our Help Center.

...

Filter by label (Content by label)
showLabelsfalse
maxCheckboxfalse
showSpacefalse
reversefalse
cqllabel = "it_service_management_team" and space = currentSpace ( )