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Overview

A knowledge base is a self-serve repository of articles about a product, service, department or topic.

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Info

The knowledge base articles will share the same format, layout and sections

your team members will use the template to create knowledge base articles
Confluence users can then access the knowledge base article to get information

You can also make changes to the template in the future, which will automatically update all the pages your users have created.

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Use Case

Background

Your users have reported that page exports have failed.

Solution

You want users to be able to search your Knowledge Base before coming to you as this is a known issue that can be resolved via self help.

Info
For you as as the administrator you want to be able to create a template that can be edited with one click and change reflected on every page using the template.

Final Outcome

You have setup a Knowledge Base space, then created a live template for KB with Scaffolding Cloud using key fields you created using Field Group macro.

End Result

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Building the knowledge base system

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Step 1 - Create the template

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title	Creating the template

Go to

Space Settings > Look and Feel
add a new template
name the new template as Knowledge Base Article Template
add a Field Group macro by typing /field

In the macro editor

add the necessary fields; Summary, Diagnosis, Cause, Solutions using the Paragraph field type

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For the System field

add a table and make use of the Dropdown List type
edit the field, to add your list options
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Save save the template.

Step 2 - Create a knowledge base article

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title	Step 2 - Create Creating a knowledge base article

Create a new page

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Add

add a Live Template macro

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Locate

locate the template Knowledge Base Article Template

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Save

save the macro

and

publish the page

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Step 3 - Add content

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title	Step 3 - Add Adding content

Click on

On the published page

choose Edit Content to turn the page into a form

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Populate

populate the fields on the form

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When you're done, click

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choose Publish Content

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Info
That's it!

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You now have a knowledge base system in your Confluence site!

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See more Recipes.