Introduction
This page provides information regarding the supported fields for mapping.
Jira
Supported Fields
All supported fields will be available in the Jira Field pull-down menu in the Configure Mapping screen.
All common Salesforce objects are supported, such as:
Case
Account
Contact
Opportunity
Lead
Task
User
...and more. In fact, the Salesforce & Jira Server Connector supports almost all standard field and custom field types, except for the ones that are listed below
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Unsupported Fields
The following fields and custom fields are NOT supported:
Cascading Select List
Custom fields that are bundled with other add-ons are unsupported, including add-ons that are developed by Atlassian.
Salesforce
Similar to Jira, the Connector supports all standard field types and most custom field types. No third-party custom fields are supported.
All supported fields will be available in the Remote Field pull-down menu in the Configure Mapping screen.
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Suggestions for Field Mapping
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pairing based on field types
These suggestions are for bi-directional synchronization.
If using only single direction synchronization, you can map with any field type such as "Text".
Jira Field | Salesforce Field | Note |
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Component/s (Standard field - Select List (multiple choices)) | Picklist (Multi-Select) | Will work if using a single Picklist but will cause an error if you choose more than one option in Jira |
Affects Version/s (Standard field - Select List (multiple choices)) | Picklist (Multi-Select) | Will work if using a single Picklist but will cause an error if you choose more than one option in Jira |
Fix Version/s (Standard field - Select List (multiple choices)) | Picklist (Multi-Select) | Will work if using a single Picklist but will cause an error if you choose more than one option in Jira |
Select List (single choice) | Single Picklist |
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Select List (multiple choices) | Picklist (Multi-Select) |
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Date Picker | Date |
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Date Time Picker | Date/Time |
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URL Field | URL |
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Text | Text | Includes a multi-line text field |
Remote Object Link | Lookup Relationship | This is a connector custom field. It should be mapped with an Object Id in the Remote Field pull-down menu |
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These suggestions are for bi-directional synchronization.
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