...
| Button handy |
|---|
...
| id | k6bthk4se78 |
|---|---|
| title | TTS |
| alignment | left |
...
|
...
|
...
|
...
|
...
|
...
|
...
| Button handy |
|---|
...
|
...
|
...
|
...
|
...
|
...
|
...
|
...
|
...
|
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
This page is about Time to SLA for Jira Server. Using Jira Cloud? Click the Cloud button above. |
...
...
On this page, you will learn how to create an SLA report and export reports into Excel.
How to Create an SLA Report
1. Log into your Jira account.
2. Click on Time to SLA in the header menu to see the TTS menu.
3. Go to SLA Report.
4. The SLA Report screen will appear.
...
5. Choose one of your saved filters or type JQL.
6. Select the SLAs that you want to include in your report.
7. Select the SLA Statuses (All, PROGRESS, MET, EXCEEDED, INACTIVE) that you want to include in your report.
8. Select how you would like to view the duration format when sorting or filtering your report (e.g. a human-readable format or number format).
| Info |
|---|
Select Days if you want the durations to be converted into days in the report. Select Hours if you want the durations to be converted into hours in the report. Select Minutes if you want the durations to be converted into minutes in the report. Select Seconds if you want the durations to be converted into seconds in the report. |
| Panel | ||||||||
|---|---|---|---|---|---|---|---|---|
| ||||||||
Please note that if there is no day, hour, minute, or second value in the human-readable formats, this will be removed from the report (for example, it will show as "1d 10h" not "1d 10h 0m 0s"). |
9. Add the Fields that you want in the report.
10. Add the Custom Fields that you want in the report.
11. Add the SLA Values that you want in the report.
12. Add SLA Dates to filter out issues.
13. Check Include Disabled SLA(s) if you want to include disabled SLA(s) in the report.
14. Click Get Report.
Your report is ready! It will look something like this:
...
| Info |
|---|
You can save a configuration and create another report using that configuration. Click here to find out how to create a report from a saved configuration. |
How to Export a Report into Excel
1. Create the report.
2. Click Excel View on the top right.
...
🖇️ Related Articles
...
| panelIconId | 1f4e9 |
|---|---|
| panelIcon | :envelope_with_arrow: |
| panelIconText | 📩 |
| bgColor | #E6FCFF |
...
Report Options
SLA Reports – Displays your SLA reports. Enables you to create new ones, as well as view, edit, and filter through older ones. You can also create periodic reports and background reports.
Periodic Reports – Shows all of your periodic reports. Visit this page to download your periodic reports.
Background Reports – Shows all of your background reports. Visit this page to download your background reports.
Favorite – This category appears when youfavorite (
) a saved search filter. You can find all of your favorite filters here.Other – This category shows all of your saved search filters.
Met SLAs – A default search filter that generates Met SLAs report.
Exceeded SLAs – A default search filter that generates Exceeded SLAs report.
Manage Filters – Lists all of your saved filters and enables you to easily manage them.
Manage Subscriptions – Displays and allows you to manage your subscriptions for periodic reporting.
SLA Reports Overview
The SLA Reports page shows all of your reports. You can view, edit, and filter through existing reports, as well as create new ones, in just a few minutes.
Save filter as – Click to name and save the configuration. You can reuse the same configuration in other reports later. Your starred report filters will appear on the side panel once saved.
Report Type – Select a report type: SLA Summary Report, SLA Detail Report, SLA Durations Report,or SLA Status Report.
Filter Type – Filter your SLAs using Project, JQL, or Issue Filters. You can limit the scope of your issues by utilizing Jira's own restrictive parameters or a previously saved Issue Filter.
Project/JQL/Select Issue Filter – This button changes according to your Filter Type. For all cases, you can leave it blank to include all.
SLAs – Displays all of your SLAs, both enabled and disabled.
➕More – Report your SLAs based on SLA Start Date, SLA Target Date, SLA End Date, SLA State (Running, Stopped, Paused), SLA Indicator (Progress, Met, Exceeded, Inactive), Remaining, and Elapsed.
Format – Select the time format.
Issue Columns – Add extra columns to your report from the many fields listed.
Export – Click to download your report as an XLSX file.
Generate – Click to generate your report. You can also Schedule periodic report or Create background report from the dropdown menu.
| Panel | ||||||
|---|---|---|---|---|---|---|
| ||||||
When filtering the report, use the ➕More button to narrow down the scope of your SLAs. |