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This page is about Time to SLA for Jira ServerOn-Prem. Using Jira Cloud? Click the Cloud button above. |
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Status is any of the selected status(es) – You can pick various statuses (To Do, In Progress, Done…). Once your SLA is in one of these statuses, it will stop counting and will continue to count only when it leaves this status.
The field value satisfies a condition – To pause the SLA on a certain field value, simply set the field you want for the statuses where it should be paused. You have numerous field options.
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If the SLA Goal is a negotiation date, keep this in mind: When the Pause condition is met and your SLA is paused, the Target Date won't be moved forward. For example, let's say your SLA has been paused for 5 minutes. If the SLA Goal is not a negotiation date, the Target Date will be moved 5 minutes forward. |
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Go to SLAs, and click Add New SLA Definition.
Scroll to the Pause section, and click the Add one now button.
Select Status is any of selected status(es)..., and click the drop-down menu to see all possible field values.
Click the status that the SLA requires in order to pause.
Click Confirm, and the selected condition(s) will now appear in the box.
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Go to SLAs, and click Add New SLA Definition.
Scroll to the Pause section, and click the Add one now button.
Select Field value satisfies a condition..., and click the drop-down menu to see all possible field values.
Click the status that the SLA requires in order to pause.
Click Confirm, and the selected condition will now appear in the box.
🔁 Recap
We just learned how you can pause an SLA, which concludes the Creating SLA Conditions chapter. Let’s do a quick recap of some of the most important points:
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