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Power Scripts™ for Jira Script Automation Support Terms and Service Level Agreement
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The resolution time of the incident depends upon the complexity of the issue and the time customers take to respond to requests for additional information. cPrimeCprime's target is to respond to each communication within the same interval as for initial communication, during business hours.
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This privacy policy describes how we treat your personal information and data when you use the Power Scripts™ for Jira Script Automation plugin. The Power Scripts™ for Jira Script Automation plugins are the product of cPrime Cprime and are responsible for the creation of the product and any automated emails generated from the Atlassian Sales API. cPrime Cprime is responsible for ensuring this privacy policy is applied regarding the use of the plugin.
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Personal Information
No personal information, or information stored on the installation server(s) is made available to cPrime Cprime when you install the plugin on a server of cluster of servers from those servers.
Atlassian make available certain technical contact and billing contact information to cPrime Cprime via their Sales API when the plugin is installed and a license (evaluation or full) is applied to the plugin. Please see Atlassian's privacy policy for details on how they treat your information.
cPrime Cprime automatically analyses the Sales API and may use the email and/or telephone number to contact you.
In the case of you installing a non-evaluation license to the plugin you agree that your technical email contact will be automatically be added to the "Power Scripts™ for Jira Script Automation" email list. This list consists of around 2-3 emails per year detailing importing new features in the plugin, as well as alerting you to any critical issues. If you wish to be removed from the list, you can unsubscribe using the link in the footer of any of the emails generated by the list, or by emailing products@cprimeproducts@Cprime.com with the email you wish to have removed.