Overview
Internal comments are a
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standard part of the support process. Learn how to add internal comments and options you have for defaults and configuration here
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.
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You need to invite the bot to your channel to use this feature.
Use 🔒 as your message prefix to add an internal comment.
You can set your default comment mode to be internal or external.
Users who are not agents cannot view internal comments.
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We do not show our internal comments in Jira / JSM
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to users in Slack in support channels.
On this page:
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Note |
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You must invite the bot to your channel to use this feature. |
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In the example video the #it-help channel is the Support channel and #it-help-agent is the Agent channel.
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