Overview
Automatically reminding users to create requests when they message your support channels is an easy way to enforce your process and make it easy for
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your users.
What to know
Auto-remind creates a threaded reply and reminds the user to create a support request.
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Configure request types that are available for
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users
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in the channel settings.
This configuration is at the channel level
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; different channels can have
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other configurations.
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Example with auto-remind enabled
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