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Overview

HelpDesk+ makes it easy for everyone on your team to get the support they need.  

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  • Users can connect to existing accounts or create new accounts

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  • We use the user Slack email to find a matching Atlassian user.

  • Atlassian users can be licensed Jira users or Jira Service Management customers.

On this page:

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Getting Started

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  1. Log in to Slack.

  2. Navigate to the Apps section.

  3. Click

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  1. the HelpDesk app.

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Helpdesk plus in the app section of SlackImage Added

How it works

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  1. We compare the user's Slack email to those in Jira and Jira Service Management.

  2. If a match is found,the user is asked to confirm their account.

  3. If no match is found, the user can create a new account.

  4. Users can search for a different email address if needed.

Existing Jira

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user or Jira Service Desk

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customer

If an existing account

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matches the email address, we prompt the user

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to confirm their account

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and proceed.

No

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match found (new customer)

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If no

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Jira Service Desk or Jira account

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matches the email address, the user can create a new account or search based on a different email address. 

After the user clicks

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Submit, a new customer account is registered and connected to the user in Slack.  This user can now submit requests via Slack.