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This page is about Chat for JSM Cloud. Using Server or Data Center? Click here.

Widget notifications enhance Enable the best chat experience on the Jira Customer Portal and external websites by providing both for your customers with visual and auditory alerts about agent repliesaudio alerts for timely updates from support agents.

Visual Notifications

Seamlessly integrated into the widget, visual notifications offer an intuitive update mechanism when an agent sends a new message to a customer. No configuration is required for visual notifications; they are built-in and offer a straightforward solution for enhancing the customers' awareness during chat interactions.

New Message Indicator:

  1. When the customer receives a new message on an external web page, a notification badge in the form of a green circle will appear on the Chat Widget icon, displaying the number of new messages.

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  1. On the Jira Customer Portal, the green circle will appear on the Chat Widget button.

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In the conversation mode, chat threads with new messages

from support agents

will be highlighted in grey, ensuring the customers can quickly identify and access the latest information.

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Sound Notifications

Sound notifications add an auditory element to alert users about new messages from agents, ensuring they never miss a message. The customer initiating the chat can adjust sound notification preferences by clicking the three dots icon on the Chat Widget. This will reveal options, allowing the user to click Turn off sound.

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To hear sound notifications, users

must

will need to ensure that their browser settings allow such alerts. For more information, refer to this documentation.

Users with

With default

sound settings may need to interact

browser settings, sound will play after users:

  • Interact with the page

by clicking anywhere after refreshing to activate sound notifications interact

  • (click anywhere on the page after refreshing) for the Chat widget put on external web pages.

To activate sound notifications on the Jira Customer Portal, the users need to

  • Interact with the widget itself by clicking on it after refreshing on Jira Customer Portal.