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This page is about Time to SLA for Jira |
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On-Prem. |
Snapbytes apps contain detailed logs that help us to identify and locate any problems you may encounter while using our products. In Jira, detailed logging is disabled for add-ons by default. This article describes how to enable detailed logging for Snapbytes products.
On this page, you will learn how to enable detailed logging.
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Log into Jira as an Administrator.
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Click
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the cog icon to open the Jira Administration menu.
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Go to System.
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5. The Jira Administration page will appear.5.
Click Logging and Profiling in the menu on the left-hand side.
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6. Find the Default Loggers headline and click Configure Logging Level for Another Package.
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7. The Configure logging level for another package screen will pop-up.
8. Enter com.tuncaysenturk.jira and com.snapbytes as the Package Names.
9. Set Logging Level as DEBUG.
10. Click Add.
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11. Logs will be written in <JIRA HOME>/log/atlassian-jira.log.
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Remember that any changes you made in logging levels will be cleared when you restart the server. |
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To get better assistance, first enable logging for the add-on, then reproduce the problem and share the related interval of resulting logs with us. |
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AttentionMake sure that you change the log level from DEBUG to WARN after sharing the results. Otherwise, it may result in MBs/GBs of log files in a while. |