Versions Compared

Old Version 1

changes.mady.by.user Li Xuan Liew

Saved on

compared with

New Version Current

changes.mady.by.user Jeff Gleeson

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

This page will guide you through the process of installing 

Text data
namepage:space > space:name
typeline

.

Widget Connector
urlhttps://www.youtube.com/watch?v=Raqs5skSq_A

Requirements

Text data
namepage:space > space:name
typeline

...

installing Classic Connector for Salesforce & Jira.

Requirements

  • Classic Connector for Salesforce and Jira is only available for Jira Server. (If you are interested in a Salesforce and Jira Cloud solution, check out the Connector for Salesforce & Jira instead.

  • You must have admin privileges for both Jira and Salesforce.

Installation

...

Method

Details

Installation using an Atlassian License (a license bought through the Atlassian Marketplace

...

).

...

  1. Log into your Jira instance as an admin.

  2. Go to the Cog Icon > Atlassian Marketplace.
    The Manage add-ons screen loads.

  3. Click Find new add-ons from the left-hand side of the page.

  4. Locate "

...

Text data
namepage:space > space:name
typeline

  1.  Classic Connector for Salesforce & Jira" via search.

    The appropriate app version appears in the search results.

  2. Click Try free to begin a new trial or Buy now to purchase a license

...

Text data
namepage:space > space:name
typeline

  1. for Classic Connector for Salesforce & Jira.
    You're prompted to log into MyAtlassian. Salesforce & Jira Server Connector begins to download.

  2. Enter your information and click Generate license when redirected to MyAtlassian.

  3. Click Apply license.
    If you're using an older version of UPM, you can copy and paste the license into your Jira instance.

ServiceRocket Licensing

Step 1: Install the Connector

...

Step 2: Install the ServiceRocket License

...

Purchase a ServiceRocket license from the ServiceRocket Marketplace and you will be give a link to download the license key.
 

...

Switching between Atlassian licenses and ServiceRocket licenses

Switching from a ServiceRocket license to an Atlassian license

...

Now, in the sidebar, under Atlassian Marketplace, click Manage Add-ons.
(This only applies if Jira can connect to the Atlassian Marketplace. If your Jira instance is not able to connect to the Atlassian Marketplace, see the FAQ section below on how to proceed.)
 

...

Switching from an Atlassian license to a ServiceRocket license

...

Frequently asked questions

...

Frequently Asked Questions

Expand
titleWhy is my app installation taking a long time?
Expand

This may happen if you have a large instance and may also happen if you are upgrading from a previous version. We advise you to wait it out, especially if your instance contains large amounts of data.

What does Dual Licensing mean?

Expand

This add-on supports Dual Licensing. This means you may choose to use this add-on by purchasing either a ServiceRocket license or an Atlassian Marketplace license.

If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.

Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well.

Expand
titleI have questions about purchasing licenses.
Expand

If you have questions about our add-on licenses, consult our Purchasing FAQ support team via any of the channels mentioned on our Getting Help page.

Expand
titleWhat if the

...

Confluence Instance can not access the Atlassian

...

Marketplace?
Expand

MyAtlassian is is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key would be stored on MyAtlassian.

Copy the license key and manually paste the key in into the Universal Plugin Manager:

  1. Go to the

Cog Icon > Add-ons

  1. top right of the page and click on the cog icon  > Manage apps.

  2. Then, expand the add-on details and paste the license key in the text box.

Before proceeding with the Connector configuration

There are several things you should consider when configuring the Connector. We offer 3 different types of functionality for linking Jira with Salesforce and you should consider which one best suits your needs before proceeding.

For more information, read The 3 options of linking Jira to Salesforce.

What's next?

The next step would be: