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At the end of this step, you will have:

• Re-indexed JIRA before exporting, to make sure the Connector data is up-to-date.

• Produced a data export of the Classic Connector in the form of a zipped file.

• Downloaded the zipped file.

Prerequisites

• You have reviewed Step 1 - Plan Out Your Migration.

• You are a JIRA administrator in JIRA Cloud.

Guide

1. Log in to JIRA Cloud.
   
   

2. From the Cog Icon

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1. , select System.
   

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1. 
   

   Image Added

   
   
   

2. In the Administration page, under Advanced section, click Indexing.
   Follow the instructions to run Re-index and wait until it completes. 
   
   

3. Now, let's export the connector data.
   From the Cog Icon

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1. , select Add-ons.
   
   

2. In the Add-ons administration page, click Export from the Cloud Connectors section:
   

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1. 
   

   Image Added

   
   
   

2. On the Data migration page, ensure 'Salesforce.com' is selected.
   

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1. 
   

   Image Added

   
   
   

2. Click Export. 
   A process will be initiated in the background to produce the export.
   Click the refresh icon to fetch the latest status.

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1. 
   
   
   
   Note that it may take a few seconds (or up to a few minutes, depending on the size of your instance) to complete. 

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1. 
   
   

2. If

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1. Raise a ticket with Atlassian Support to request for atlassian-jira.log, then
2. Raise a ticket with ServiceRocket by sending the atlassian-jira.log to support@servicerocket.com.

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1. successful, you should see a table like below:
   

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1. 
   

   Image Added

   
   
   

2. Click Download.
   Save the zip file for the the next step.

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