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This article explains how to get SLA data for a specific issue using REST API.
Requirements
Get SLA data from Jira Issues in the Cloud.
Get the issue where SLA is broken.
Get the relevant date when the following:
SLA started
SLA paused
SLA resumed
SLA finished
REST API function
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STEPS:
Use the REST API function
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below for a specific issue and SLA.
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https://tts.snapbytesapps.com/api/issue-sla/{issueId}/sla/{slaId} |
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Choose which data to retrieve based on the above Rest API
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call’s response:
Elapsed duration
Remaining duration
Overdue duration
Paused duration
Start date
Target date (deadline)
End date and etc
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{
"issueId": "10091",
"slaId": "38",
"slaName": "Time to Response",
"slaValueAsDurationString": "1h",
"workingCalendarName": "7x24",
"slaValueType": "SLA_VALUE",
"slaStartType": {},
"slaTargetType": {},
"percentageThreshold": 80,
"slaStatus": "STILL",
"slaValue": 3600000,
"startDate": 1647419947000,
"endDate": null,
"deadline": 1647423547000,
"elapsedDuration": 235087,
"remainingDuration": 3364913,
"overdueDuration": 0,
"pausedDuration": 0,
"elapsedPercentage": 7,
"isStarted": true,
"isPaused": false,
"isFinished": false,
"inNonWorkingHours": false,
"inNonWorkingDays": false,
"lastStatusDate": 1647420182087,
"calendarId": "7x24",
"workingDuration": 235087,
"slaValueForFixedDurations": null
} |
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| Info |
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If SLA is met: If SLA is breached: If SLA is in progress: |
| Info |
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This page is for the Cloud instance. |