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🤔 Context: A Help Desk Manager wants to link assets to issues for efficient ticket resolution. 🌧️ User Problem: As a Help Desk Manager, I want my team to be able to link assets to issues to resolve tickets efficiently and provide better customer support. Specifically, it’d be great to link hardware and software assets to specific service requests in JSM. ☔ Solution: Using Assets and Inventory Plugin for Jira Cloud! |
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Within AIP, teams can track an unlimited number of assets and link related components to issues in Jira Service Management and Software to identify affected services. This way, teams are better equipped to resolve incidents and fulfill requests with the relevant context.
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After adding an asset to a Jira issue, you can view its details by clicking on the asset in the custom field. This will open up the Asset Panel, which displays all of the assets linked to the issue. Here you can view an asset’s details by clicking on it.
You can view the asset information in detail by clicking the eye icon, or edit an asset’s information in the issue view by clicking the pencil icon.
The linked assets, attachments, and asset history are visible in the asset details as well:
For more detailed information about using assets within JSM, continue with the article below:
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