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What is the limit of

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It's unlimited. We have tested up to 10K+ surveys per project and it worked.

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questions in the

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survey?

It's unlimited too.  Some of our customers are using surveys with 50+ questions without any issues, and this is not the limit.

Can we brand our survey?

Yes! You can add your company logo, theme, add colors – Surveys for Jira support HTML and CSS formatting.

Can I export survey results?

Yes. Data tables support export formats to CSV, PDF, XLSX, data copy and table printing.

Do the surveys support skipping logic?

Yes, skipping logic is supported. You can use JQL filter for filtering the issues for which the survey will be triggered or select a frequency percentage configuration using which you can choose how often the survey should be triggered. For instance, you can send surveys for issues with "High" priority onlyThere can be up to 50 questions per survey and up to 2500 characters per answer.

Can I brand my surveys?

HTML is supported in the survey form so you can get creative there. And we're considering to add more features. Let us know at products@anovaapps.com if you have an idea or request.

Can I see survey information on the ticket without having to click on the glance (panel)?

Yep. According to Atlassian there are two options for the glance in the ticket glance display when you open a ticket:

1. New display hides the glance, and you need to click on it to see the results.
2. Old display makes the glance visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.

I have created a survey using your plugin, why does the survey not send / email not received?

There could be a few possible reasons for this:

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1. This survey is not yet active. You can activate it in the list of surveys for the project.

2. The survey recipient is set to Assignee but the ticket is unassigned.

3. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 

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I got my survey to send successfully but the email is not displaying the rating selection form

This has been documented by some other survey companies as well. Sometimes your email client of choice might not render the form correctly. Please try another email client. If the issue persists please use our Custom Survey function so that the emailed survey includes a link to your customized HTML survey.

See here for further details on the rendering issue: 

• https://www.campaignmonitor.com/blog/post/2435/how-forms-perform-in-html-emai/
• http://www.sitepoint.com/forms-in-email/

After I upgraded to 3.0 version, I don't see all survey reports that were available in the previous version

The surveys are not deleted, reduced number of report entries is caused by the change of the report model starting from version 3.0. We had to change the report model as the old one blocked further development. The new report model enables us to further improve the report functionality in the direction we have planned.

Unfortunately the data migration of all entries from the old model to the new one was not possible because required information for a new model was missing in some old entries and was not possible to collect. Thus, during data migration we had to invalidate report entries which did not have linked date report entry with it and which were linked to the issue that had no assignee or reporter. 

The old data is still there and you can see and use old report entries if you install the previous version of the Surveys for Jira.

1. The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.
   
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Can I expect that the Cloud version has the same functionality as the Server version?

We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.

Feature	Server/DC	Cloud	Note
Permissions to view survey reports, feedback and rating
1 Click Survey
Surveys recipients: Single user, User group, Multi User Picker CF, Custom		*	In Jira cloud assignee, reporter, custom user, custom group are available
Survey Email can include weblink or rating form
Work with rating or 'yes/no' option
Rating Elements: numbers or stars
Custom Rates count (0-10)
Ask users for a comment
Thank you message
URL for expired surveys			In Jira cloud, you can set up a re-direct URL for answered surveys
Different types of questions, option 'Required question'
Preview
Test survey
Trigger Point (status change, JQL match, manually)
Trigger a SIL script
Frequency sent survey
Branding your surveys (email, form, background)		*	HTML is supported in the survey Email & Form
Custom Table Report
Survey Dashboard
Survey information in the ticket
Export Survey results (CSV, PDF, XLSX)		*	in Cloud - only CSV
Select color of stars
Set up custom SMTP Server
Jira Service Management support
Multiple active surveys per project

I have an issue with export Survey Feedback Report.

You are able to export Survey Feedback Report to CSV format. The view of the exported file depends on the regional settings of your computer. Examples:

Find how to check your settings on Mac and Windows.

See how to split text into different columns below.

I have another question, where do I get help?

Yes, let's talk! We'd be happy to help. You can always reach us at products@anovaapps.com, and we'll get you covered.