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To investigate performance problems related to Jira / Tfs requests please follow the instruction to gather additional logs.

  1. Set Web.config property PerformanceTrackingViaETW to true and restart the IIS.

  2. Download PerfView tool from GitHub. (Security information )

  3. Find the PID (process id) of the IIS Worker Process (or IIS Express Worker Process) process running the Synchronizer.

  4. Run the following command in the terminal. Argument /focusProcess= should be set to process id from point 3 (11704 in this example).

    Code Block
    .\PerfView.exe collect -OnlyProviders:"*Appfire-TFS4JIRA" /focusProcess=11704

  5. While PerfView is running it will gather the Jira and Tfs request timingsrequests logs. We advise collecting the data for at least a few synchronization cyclesitems being synchronized. Please make sure to cover the fields and options configured in the profile setting such as attachments, links between items, comments, etc. If you want to stop collecting the data click Stop Collection button:

  6. PerfViewData.etl.zip has been created. It can be viewed with the PerfView tool and sent to support for further investigation of performance issues.

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