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On this page:
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Find help using Integrity Check for Jira
This document informs you about the different channels to get help with Integrity Check-related questions, requests, and issues.
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Raise a support request
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To raise a support request
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:
To raise a support request via the internet
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Visit Appfire’s Support Portal and raise a support request.
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Provide as much information as possible, and add screenshots if there’s an error in Jira’s UI
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or in the browser console. Also, specify the browser, operating system,
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and version of
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| Info |
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Sometimes it's necessary to adjust Jira's logging levels to get a more detailed error message or a stack trace. Please see the logging section of the documentation for information on how to do this. |
your Integrity Check app.
Create a support zip
When filing an issue
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, you’ll need to create
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, save, and attach a support zip, which contains information about your Jira system
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. This will
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help our support engineers
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troubleshoot the issue.
To create a
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support zip:
Log in as a user with the Jira System
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Administrator global permission.
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Navigate to the Atlassian Tools Support Page.
Keyboard shortcut: g + g + type support tools.Click Support Zip
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and a new page will open up.
Leaving all the boxes ticked, click the Create button at the bottom of the screen.
You can now go to your issue and attach the
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support zip.