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We do our best effort to reply to each request in the shortest time reasonably possible. We provide support in accordance with this SLA but cannot be held responsible for delays caused by Client or for reasons outside of our control. Support for the Data Center clients is prioritized so that we ensure quick response time and fast solution finding for such clients.
Types of app support
- Standard Support - Free - app functionality, billing, installation, configuration support
- Advanced Support - Paid - Priority processing, implementation consultations, script consultations
- Engagement - Sales Channel - We'll implement your hardest use cases for you!
- Atlassian Community - Free - Best effort to address the question
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- Training on our products
- Optimize your spendings by identifying apps you can retire and consultations on how you can substitute them by Power Scripts™
- Implementation consultations
- Script consultations
- Complicated use cases
- Configuration consultations
- Complex upgrades
- Customized solutions of our apps
- Help during unplanned events and complex upgrades
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Aside from standard and premier support, you can also find help (suggestions, best practices, tips and tricks) in the Atlassian Community. Implementation requests are not covered in our standard support, yet in addition to Community members, we also check the Community and provide our answers there. We recommend that you post your implementation questions and requests there. This way you will get help and other Community members will have access to the solution as well.
Disclaimer: cPrime Cprime cannot be held liable for any advice given by third parties in the Atlassian Community. For cPrime Cprime support on the implementation requests, please contact us for premier support contract.
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