Support agents often find themselves overwhelmed by a daily flood of tickets. Chat for JSM offers a lifeline by enabling real-time chat support, but with a growing customer base, handling multiple chats simultaneously can become daunting.
Integrating Chat for JSM with Canned Responses Pro can be the ultimate solution. With canned responses, your support agents can instantly have the perfect response at their fingertips, ready to personalize and send within seconds.
Powerful duo
By combining these two Appfire applications for Jira Service Management Cloud and DC, you can empower your agents to deliver exceptional customer service.
Faster Responses, Happier Customers
Customers don’t like waiting. Chat for JSM lets them get answers quickly by allowing them to use live chat or integrate Slack, Microsoft Teams, WhatsApp to request a service, while Canned Responses Pro provides pre-written templates for greetings, closings, and solutions to common issues.
Effortless Consistency
Canned Responses Pro helps your agents deliver clear, professional messaging every time. Predefined templates eliminate typos and inconsistencies.
Templates can include dynamic variables to populate information from the ticket automatically, signatures, and detailed step-by-step guides on how to solve a problem so agents won’t need to type it manually.
Still not convinced? Check out this study—apparently, one in five customers abandon a product due to slow online chat responses.
How to integrate
The integration between Canned Responses Pro and Chat for Jira Service Management is intuitive and requires no setup.
Once you install both apps on your Jira Cloud instance (Canned Responses Pro, Chat for JSM), agents will see the Canned Responses Pro functionality within the Chat Dashboard.
Users need to create templates within Canned Responses Pro for them to be available in the Chat for JSM interface. To use a template, an agent simply needs to click the Canned Responses Pro icon in the chat input box, select the appropriate response from the list, edit it as they wish, and send it.
Canned Responses Pro and Chat for JSM work together seamlessly to transform your customer service. Empower your agents, delight your customers, and experience the difference today.
Questions?
Enjoy the integration, and feel free to share your feedback with us! For more information, refer to the product documentation.
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