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Configuration Manager for Jira (CMJ) Cloud now allows you to migrate your Jira Service Management projects. Our app automates and streamlines the migration process, ensuring a smooth transition.
Migrate Jira Service Management projects
Currently, the CMJ Cloud app manages the migration of request types, organizations, portal groups, SLAs, queues, and calendars when deploying service management projects. This is just the initial stage of full migration support for Jira Service Management projects. Over time, we plan to add support for the remaining configuration elements.
How service management projects are migrated
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add a source service project as a new one to the destination site, and
merge a source service project with an existing destination service project.
The Analyze Changes document explains how CMJ Cloud migrates and reports projects. The information there applies to Jira Software and Service Management projects.
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The source and destination SLA fields may use different letter capitalizations, which can affect mapping. For instance, a source SLA called "Time to resolution" won't match a destination SLA labeled "TIME TO RESOLUTION." In such cases, CMJ Cloud will not map these SLAs. Instead, it will create a new destination SLA that exactly matches the name and capitalization of the source field.
Work categories of request types not moved during migration
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Supported Service Management configuration
Jira Service Management configuration | Supported configuration | ||||||||||||||
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Service Management project basics |
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Organizations |
Organization membership isn’t migrated. | ||||||||||||||
Request types |
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Portal groups |
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Portal settings |
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SLAs |
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Queues |
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Calendars |
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Work categories |
Email requests
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Forms |
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Satisfaction settings |
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Access settings |
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Customer permissions |
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Customer notifications | Templates (Premium Jira Cloud Only)
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Attachment security |
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Sender names |
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Email requests |
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Language settings |
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Knowledge base |
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Knowledge base labels |
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Knowledge base enabled request types |
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Reports |
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Widgets |
| Automation rules |
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