\uD83E\uDD14 Problem
It is possible that duplicates of Jira issues may be printed while using Agile Cards. The main reason for this situation may be related to the printer settings (outside the Agile Cards app).
\uD83C\uDF31 Solution
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Problem
There are duplicate printouts in the Agile Cards app.
In these instances, the issue is often related to system printer settings that are not defined in Agile Cards.
Solution
Check if duplicates are visible during the print preview or after saving as PDF. If duplicates are not visible on in the print preview or included in the PDF file, then the issue is not associated with the Agile Cards app.
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For example, a similar problem This issue may occur when the "Enable bidirectional support" option is enabled in the printer:.
To investigate this issue (based on Google Chrome):
Open the Chrome menu (3 dots in top-right corner) → > More Tools → > Developer Tools. You can check network requests sent once you click on the “Print Cards“ button:
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Open the “Network“ Network tab, enable the “Preserve log“ Preserve log option, and enable recording (you should see a red icon . The enable recording button is displayed below (#3), the circle with a square inside, located in a circle in the top-left corner)Choose the “Print Cards“ option in Agile .
In Agile Cards, click Print Cards:
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You should see that each Each issue is sent one by one (only once) individually in a separate request. For In the example below, I have there are 21 issues to print , so I can see and there are 21 requests:
After that, there is a request that gets all of these issues at once:
And then there is a PUT request where it should look the same:
You can check if there are no duplicates in requests for some reason. If not, then the issue will not be associated with our appAfterwards, all requests are processed:
Next, a PUT request displays:
If there are no duplicates, the printing issue is not associated with Agile Cards.