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Note: Only public-availability releases are listed below.

2024 Releases

6.0.0

  • Messages are now correctly synced if a request is created from within a thread in a support channel

  • [Server-only Issue] "Raise on behalf of" field now functions correctly

5.17.11

  • Updated help documentation links to use shortlinks

5.17.0

29 Feb 2024

  • Security fixes

  • HelpDesk+ will now prompt the user that we do not support Canned Response templates that include an attachment.

  • When adding a comment from the Home Tab, you will now be able to select whether the comment should be internal or external

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