Jira comments within Salesforce can be filtered by administrators using hashtags, (eg. #jira, #support, #customer_desk).
You can also filter Salesforce comments within Jira.
On this page:
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Add hashtag filters in Salesforce
In Salesforce, click Settings > Setup.
If you are using Salesforce Classic, click Setup located on the upper right pane.Search for Package and go to Installed Packages.
Look for Jira Cloud for Salesforce and click Configure.
On the Configuration screen, scroll down to theComment Configuration section, and click the pencil Edit iconnext to Comment Tag Filter.
Administrators can enter the hashtags they want to filter comments from Jira.
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Tags must be preceded by |
View filtered comments in Salesforce
Filtered comments appear in a Salesforce Case based on what hashtags were configured by the administrator (see above).
In Jira, to add a hashtag to a Jira Issue comment, edit the comment and add the hashtag anywhere in the comment.
