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On this page, you'll learn how to manage Jira Issues and Conversation History visibility in the Chat Widget. All different options are bundled under one category on the Widget Functionality page, which can be accessed by opening the related project and clicking Project Settings > Chat Settingsfor JSM > Features > Jira Issues & Conversations History.
By default, the Chat Widget stores conversation history, meaning that users will see and have access to their previous conversations when they open the widget again. Let’s take a look at all the features on the Jira Issues & Conversations History screen:
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