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...
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Block Issue Creation
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Go to the account portal.
Navigate to your Helpdesk+ settings tab.
Scroll down to the
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Block Issue Creation
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section.
Click
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Add Configuration
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.
Select a service desk.
Choose the request type you want to block and click
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Submit
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.
Save your settings
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After configuration, this is what users will see:
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.
Hiding Blocked Request Types:
When you toggle
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Hide,
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users won't see the issue type as an option when
...
creating a new issue.
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