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eazyBI currently does not offer an out-of-the-box Time to SLA integration. However, we provide a custom-tailored solution in our app to let you harvest SLA information right through eazyBI.
Prerequisites
You need eazyBI Reports and Charts for Jira, which is a third-party Jira app. Find more details here.
Configuration
Install and set up eazyBI.
Define an eazyBI Integration Field custom field in your Jira instance in the Jira Administrators menu > Issues > Custom Fields > TTS-eazyBI Integration.
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Working duration, remaining duration, overdue duration, paused duration, and SLA value are in seconds. You can format them however you want. |
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Get Report
Go to the Analyze page within eazyBI and choose which custom fields you want to see.
Now you can get a report with the SLA information that you have defined.
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