Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Ensure that your knowledge base is hosted elsewhere and is accessible by the bot. You can configure the knowledge-base integrations to achieve this.

  2. Invite the bot to the relevant channel where your users will interact with it.

  3. When a user sends a message to the channel, the bot will respond with a welcome message with a search button.

  4. Clicking on the search button will allow users to search for documented answers related to their query.

By using this This feature , allows end-users can to quickly access the information they need without creating a ticket or waiting for a support agent's response.