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Ensure that your knowledge base is hosted elsewhere and is accessible by the bot. You can configure the knowledge-base integrations to achieve this.
Invite the bot to the relevant channel where your users will interact with it.
When a user sends a message to the channel, the bot will respond with a welcome message with a search button.
Clicking on the search button will allow users to search for documented answers related to their query.
By using this This feature , allows end-users can to quickly access the information they need without creating a ticket or waiting for a support agent's response.