Overview
Integration+ works with Slack's workflow builder to allow for Jira issue creation during your workflows.
Use the Create Jira issue step to create a Jira issue in your workflows.
Download our template as an easy way to get started.
Workflows can be configured with user attribution to raise the issue as the user who ran the workflow.
Your password is never shared with our systems.
Every action you take in Slack (create, comment, etc.) will be attributed to your Jira account.
Your permissions are based on your Jira access.
Jira requires this process to raise an issue for a user.
This is a one-time process.
On this page:
|
|---|
Creating a new workflow
In Slack, navigate to Tools and select Workflow Builder.
Create a new workflow or select an existing one to edit.
Using the Create Jira Issue workflow step
Click Add Step.
You can use the search bar to find Jira integration+ or find it under the Apps section.
Click Add next to the desired step and follow the screen prompts to complete the configuration.
Publish your workflow.
Make sure to add a step to send a message to the channel if you want the channel notified of the ticket creation.
Making the reporter the user who ran the workflow
When you publish your workflow, you may want the user who ran the workflow to be the reporter of the issue in Jira when your workflow is used. This is logical but requires some additional configuration based on current limitations in the workflow builder in Slack.
This is a two-step process:
Configure the workflow to pass the user data.
Have your users connect their Slack account to their Jira account.
Configure the workflow to pass the user data
Here's how you get user attribution set up in workflows:
While in the Create Jira Issue step, click Insert a variable.
Select the correct Person for your scenario from the options provided.
In the Reporter field, click the arrow next to Name and update it to Mention.
Click Save and then Publish Changes.
Connect Slack account to Jira account.
Connecting your Slack account to your Jira account is an essential part of getting enabled with Integration+.
Connecting your Account
You will be asked to connect your account when performing your first action in Slack. You can also manually trigger the connection by typing /jira-plus connect.
Click the Connect Now button in Slack
Click Allow in Jira.