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Overview

One of the easiest ways to prevent context switching is increasing awareness by automatically expanding Jira issues when they are mentioned in Slack.

  • You need to invite the bot to your channel to use this feature.

  • You can configure if the bot responds as a message in the channel or a threaded reply.

  • New users will be asked to connect their Slack and Jira accounts to view issue details.

Prerequisites

Make sure to invite the bot to the channel to use this feature.

Issue expansion in channel

  1. Send a message in Slack that includes one or more Jira issue keys.

Image of a message with more than one issue key in SlackImage Modified

Configure message or thread reply type

  1. Type /jira-plus configure.

  2. Choose the Response Mode you want to use in this channel.

Image of the Response Mode section in SlackImage Modified

Global Configuration

Select whether you want the ticket mention to appear in Channel or Thread.

  1. Login to your account.

  2. Go to Settings under Jira Integration+

  3. Select your default response preference

    • Ticket mention - when users mention the Jira issue

    • Search & Action - when users search for

    jira

    • Jira issues and run commands with the bot.

  4. Click the Save button.

Image showing the Ticket Message Preference Section. Image Modified